Question 1

How does ordering work?

Accepted Answer

We distribute primarily on a pre-order basis but do have in stock items available as well. The pre-order items will arrive to us on the next delivery date that is indicated in green at the top of the page. Once it arrives to us we get it out for delivery within a few days or you can pick up right from us the day it comes in. In stock items are available for pick up typically on the same day or by delivery on the next scheduled delivery in your area, usually 1-2 weeks.

For pre-order items: your order will arrive to us on the next order arrival date provided on our shop page. We will contact you a few days ahead of order arrival to schedule a pick up or a delivery.

For in stock orders: we will contact you in 24-48 hours following order. For pick up we can have it ready to go the same day, please text us directly to arrange a same day pick up 780-266-6365. For in stock item delivery we will schedule a delivery when we are in your area next,  usually 1-2 weeks depending on your area. *please note all items with IN STOCK in the product name are in stock at this time. Anything without is a pre-order item*

Question 2

Do you offer farm tours to the public?

Accepted Answer

We do not offer farm tours to the public at this time. Due to our current insurance coverage and setup, we are unable to facilitate farm tours but hope to in the future.

Question 3

When are order deadline and arrival dates for pre-order products?

Accepted Answer

Click on the link below for 2021 order deadline dates and order arrival dates. Orders must be placed by 11:59:59pm on the cutoff day. Orders placed after that time will be included in the next order.
 
Click here to see order delivery schedule (javascript:void(0))

Question 4

How long does it take the food to come in after order is placed?

Accepted Answer

If an item says it is In Stock, this item is currently in stock and available immediately for pickup.
 
If an item says it is pre-order, it is not currently in stock and may take up to sixteen days to arrive. To see next order deadline date and delivery date please click the link below.
 
Click here to see order delivery schedule(javascript:void(0))

Question 5

What type of raw should I order?

Accepted Answer

It is the general consensus that dogs need 80% of their meals to come from red meat sources. This would be any ruminant animals (venison, cattle, bison, elk, moose, etc) but also includes duck, pork, kangaroo, and rabbit. The remaining balance of the meals can be made up of fish, fowl, etc.
 
For further raw feeding tips click here(javascript:void(0))

Question 6

How much do I feed my dog?

Accepted Answer

It is advisable to begin with 2-3% of your dog’s ideal healthy weight. So if your dog weighs 50 lbs when in optimal body condition, you would feed 1-1.5lbs per day. You can split that ration into however many meals you wish to feed throughout the day, but that is the total amount you will feed each day. (
 
Your dogs optimal weight x 0.02 or 0.03 = the weight of raw food you should feed)
 
For further tips on feeding raw and to view our feed guide for adults and puppies click here(javascript:void(0))

Question 7

What do the numbers in the product names mean?

Accepted Answer

The numbers in the product names refer to the percentage of the blend that is flesh, bone, organ, fruit and vegetables, etc. 
 
80/10/10 means the product is 80% meat, 10% bone, and 10% organ
60/10/30 means the product is 60% meat, 10% organ, and 30% fruit and vegetable
70/30 means the product is 70% meat and 30% fruit and vegetable
33/33/33 means the product is 33% meat, 33% tripe, and 33% organ
40/40/10/10 means the product is 40% meat A, 40% meat B, 10% bone, and 10% organ

Question 8

What does it mean when a product is "in stock" or "pre-order"?"

Accepted Answer

We keep a selection of popular items on hand for immediate pickup, all in stock items are listed under in stock on the shop raw page.
 
If an item is marked "pre-order", this product will be added to the next order and will arrive with the next order delivery.

Question 9

How do I cut the frozen raw food in to portions?

Accepted Answer

Store the food in the fridge overnight and cut it into rations the next morning. This way it will be still frozen enough to hold its shape and far less messy to handle.

Question 10

How do I store raw food?

Accepted Answer

It is important to keep the raw food frozen until thawing shortly before feeding. Raw food is good in the fridge for up to 3 days once thawed.

Question 11

My area is not listed as a delivery area, will you still deliver raw food to me?"

Accepted Answer

If your area is not listed as a delivery area and there are no Courtlyn Custom distributor assigned to your area we will be able to deliver to you. Please complete a contact form (javascript:void(0))to inquire about delivery to your area. To see Courtlyn Custom distributors in other areas click here.(http://courtlyncustomdogfood.com/distributors.html)

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